Customer Care Representative (Import/Export)

Posted On
Monday, November 26, 2018 - 10:01


Customer Care Representative (Import/Export)

The primary role of the Customer Care Representative (Import/Export) is to effectively execute all customer orders as well as coordinating all internal activities related to domestic and export orders in a manner that enhances the overall customer service experience. The Customer Care Representative is a member of the Customer Care team and provides support to other roles within the department as required


  • External Customer Sales & Service
  • Internal Customer Services Coordination
  • Documentation
  • Logistics:  International Export

To be considered for this position you must meet the following requirements.

COMPETENCIES (Knowledge, Skills, Ability):

  • Knowledge of international shipping logistics, regulations and documentation.
  • Problem solver with solid analytical skills and the ability to trouble shoot as the need arises.
  • Participates in continuous learning and professional development activities such as attending conferences and workshops.
  • Negotiation skills with emphasis on win-win solutions.
  • Demonstrate strong written and verbal skills to clearly communicate with all levels of the organization and external partners/customers.
  • Develop strong customer and internal relationships by applying interpersonal and people management skills including sensitivity, tact, and professionalism.
  • Deal with changes, delays, or unexpected events in a professional and timely manner.
  • Proficient in the Navision/Life Sciences to enable reporting.
  • Ability to work with an international customer base with high cultural diversity


  • 3+ years of progressive work experience in a customer service and/or related supply chain function and relevant certificate/diploma in related field. Technical background in food manufacturing or Bachelor of Science or International Business Degree would be an asset
  • Customer service driven. Enrolment in professional designation such as Customer Service Management a plus.
  • Working knowledge of other languages a plus. I.E. Spanish, French.
  • Experience in negotiating service agreements; import/export.
  • Proficient in MS Word, MS Outlook, and spreadsheet/database MS Excel. Experience with Navision a plus. Proficient data entry skills.
  • Direct working knowledge of customer service operations, warehouse management, inventory control, and supply chain management.
  • Capability to work with internal departments, external partners, and diverse personalities in a manner that promotes positive relationships.
  • Superior time management skills, detail orientation, multitasking skills, and the ability to prioritize tasks with minimal supervision.


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